The design of the user experience at every contact point is key to attract, convert and retain. Therefore, in our methodology we cover all aspects of customer/user interaction with the product or service.

Research

Research

We explore and discover.

Research

Research

We explore and discover.

Prototyping

Prototyping

We define and Co-create.

Prototyping

Prototyping

We define and Co-create.

Testing

Testing

We iterate and optimize.

Testing

Testing

We iterate and optimize.

Evaluation

Evaluation

We analyze and improve.

Evaluation

Evaluation

We analyze and improve.

DESAFÍOS TECNOLOGICÓS RESUELTOS

Usability/UX Analysis

Usability/UX Analysis

UX/UI Design Architect ure

UX/UI Design Architect ure

UX Strategy & Consulting

UX Strategy & Consulting

Product Design

Product Design

Service Design

Service Design

Customer Experience

Customer Experience

CASOS DE ÉXITO

Flora & Fauna
We implemented the option for online orders and payments on the website

We implemented the option for online orders and payments on the website

We integrated the functionalities of online ordering and payment into the website redesign. As a result, the customer experience was improved, and an additional revenue generation channel was ...

PUCP
We optimized the online application flow

We optimized the online application flow

We designed a navigable prototype for online applications and reduced the number of steps by half through usability testing, significantly improving the user experience

RIMAC
We improved the usability of the quoting tool

We improved the usability of the quoting tool

We identified the main usability issues and proposed design changes, resulting in an increase in quoting tool users and satisfaction with website navigation.

LATAM
We optimized the usability of the website

We optimized the usability of the website

We identified the main usability issues through Cognitive Walkthrough and User Testing techniques, fostering a superior user experience and an increase in the effectiveness of the website.

Expressnet
We redesigned the registration experience.

We redesigned the registration experience.

We improved the registration experience for Expressnet’s customers on the website through usability tests that identified the pain points of their users in the process.

Antamina
We increased the effectiveness of production reports

We increased the effectiveness of production reports

We optimized the structure and visualization of production reports through interviews with internal users, allowing better access to information with a design more aligned with users’ needs.

Benefits of designing user-focused experiences:

Increases conversions.

Increases conversions.

Reduces development costs.

Reduces development costs.

Designs from a strategic perspective.

Designs from a strategic perspective.

Builds customer loyalty through engagement and user experience.

Builds customer loyalty through engagement and user experience.

Identifies improvement opportunities (pain points in the user experience).

Identifies improvement opportunities (pain points in the user experience).

Promotes a culture of innovation within the company.

Promotes a culture of innovation within the company.

And now tell us your technological challenge